Privacy Policy

Last updated: 3 August 2026

This policy explains how Ro Let & Sales ("we", "us", "our") collects and uses your personal information when you use our website or contact us about lettings, sales, property management or a valuation. We are the data controller responsible for your personal data.

What information we collect

When you complete an enquiry or valuation form on this website, we collect the details you choose to provide, which may include:

• Your name
• Your phone number
• Your email address
• The property address you are enquiring about
• Any message or details you include

Our web server also records standard technical information (such as your IP address and browser type) for security and to keep the site running reliably.

How we use your information and our lawful basis

We use the information you provide to:

• Respond to your enquiry and contact you about the service you asked about;
• Provide lettings, sales, property management and valuation services;
• Keep records of our dealings with you and meet our legal and regulatory obligations.

Our lawful bases under the UK GDPR are: taking steps at your request prior to entering into a contract; our legitimate interest in responding to enquiries and running our business; your consent where you have given it; and compliance with legal obligations.

Who we share it with

We do not sell your personal data. We may share it with trusted service providers who help us operate (for example, our website hosting and email providers), and with third parties where required by law or to deliver a service you have requested (for example, a Government-authorised tenancy deposit protection scheme). Any providers acting on our behalf are only permitted to use your data for the purposes we specify.

How long we keep it

We keep your personal data only for as long as necessary for the purposes described above, and to meet our legal and regulatory obligations. When it is no longer needed, we securely delete or anonymise it.

Your rights

Under UK data protection law you have the right to: access a copy of your data; ask us to correct or delete it; restrict or object to how we use it; and, where applicable, request portability of the data you gave us. To exercise any of these rights, please contact us using the details below.

Cookies

This website uses only the essential functionality needed to display our pages and process the forms you submit. We do not use advertising or third-party tracking cookies.

Complaints

If you have a concern about how we handle your personal data, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk.

Contact us

To make a data request or ask a question about this policy, please use the enquiry form on our website and mark it for the attention of our data team, or write to us at Ro Let & Sales. We will respond within the timeframes required by law.

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